The machining industry has thousands of CNC machine shops. Many of them struggle to stay profitable and deliver on their promises, and as a result, don’t grow as fast as they want to. A small number of shops are highly effective and grow faster than the rest and go on to have amazing results. I’ve talked with thousands of machine shops around the world and seen the common themes, and of course, with our own experience growing a shop from $0 to $12M in revenue, we have a few thoughts to share today. There are many more effective habits that are also important, but here are the most important habits we’ve seen over the years.