Your company tries SO hard to make everything perfect, but occasionally, something slips through the cracks, and you send some parts to a customer that get rejected. It’s not a fun situation, and it can be like a gut punch, depending on how expensive the mistake is. How you handle it from the customer’s perspective can make all the difference and even potentially turn a bad situation into a positive experience. Customers know that mistakes will happen, but how a vendor responds to them can put your relationship on the chopping block, or solidify your position in the partner category.